Returns & Refunds

Effective November 11, 2026. Operated by ANDRADE LLC, 9729 Tristan Dr, Downey, CA 90240, United States. Contact: support@andradellc.store.

30-day return window

You may request a return within 30 days after delivery. Items must be unused, unworn, unwashed, with original tags and packaging, and in the condition received. Try footwear indoors on a clean surface. Keep your order confirmation or other proof of purchase. Your statutory rights for defective or misdescribed goods are not limited by these conditions.

How to request a return

Email support@andradellc.store with your order number, the item, and your reason for return. For a defect, damage, or wrong item, include photographs if possible. We will provide authorization and return instructions. Do not send goods before receiving instructions. The business address is not an automatically authorized return address.

Return shipping costs

For an ordinary change-of-mind or fit return, the customer pays return shipping. Use a trackable service and retain proof of postage. If an item is defective, damaged on arrival, or incorrect due to our error, ANDRADE LLC covers reasonable return shipping or provides another suitable remedy. Contact us before purchasing a return label for a quality issue.

Inspection and refunds

We will inspect returned goods and email the result. If approved, we initiate a refund to the original payment method within 10 business days after receipt and inspection. Your bank or payment provider may take additional time to post the credit. We do not refund to an unrelated account. We will explain any rejection or proposed deduction and the basis for it before closing the request. No restocking fee is charged on eligible returns.

Exchanges

Contact us to discuss a size or style exchange. An exchange depends on availability and is not guaranteed. We may process a return and a new order instead. Any price difference will be explained before you proceed.

Order cancellations

Email us promptly if you need to cancel. We can cancel an order before dispatch when processing permits. If already dispatched, use the return procedure. If we cancel an unavailable or unfulfillable item, we refund the affected amount to the original payment method.

Exceptions and problems

Any item-specific return exclusion must be clearly disclosed on the product page before purchase. We do not apply an undisclosed blanket final-sale exclusion. Contact us if a refund is late or if you disagree with a decision so that we can review the case. Nothing in this policy removes rights that cannot lawfully be waived.